Customer Support

Contact Us: Monday - Friday (9:00 AM to 5:00 PM KST)
Current Date and Time at MyKoreaBox:

Time in Seoul:

Yes, it is necessary to register to use our service.
After your registration, you can get a Korean mailing address. By using this address, you can shop at Korean Online Store even if they do not ship internationally.
You can check this address at “My Account > My Korea Address”.
Registration at Mykoreabox.com is free of charge.

Gold membership offers a number of benefits:

   •Free Consolidation : Gold members enjoy package consolidation services for up to 5 packages and Platinum member for up to 10 packages. Without a Gold and Platinum membership, you will be charged a $4.00 USD processing fee per package received.
   •Longer storage: Gold and Platinum members can hold packages for up to thirty (30) days at no charge.
   •Personal Shopper discounts: Gold and Platinum members pay lower rates than Free members for Personal Shopper services.

When you login to your account you can:

   1.  Check if your merchandise has been received.
   2.  Create a Ship Request.
   3.  Check the Status of your Shipments.
  
Note: You will receive e-mail notification whenever you receive a package or when we send a shipment to you.

The Refer a Friend program is an easy way to let your friends and family know about MyKoreaBox.com, all while earning $10 toward your future shipments.

When you refer a friend, you’ll both get $10 off your next shipment. Each referral must ship an order before the Refer a Friend credit is applied.

Absolutely.  Simply log in to your "My Account" and edit your delivery address within the "My Addresses" section. You can also change your delivery address at the time of creating a shipping order.